This website is owned by The Tracklement Company Limited. Whitewalls, Easton Grey, Malmesbury, Wiltshire, SN16 0RD. Registered in England with company number 1448588. VAT registration number: 328 2414 71.
These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms and conditions govern your use of this website and by using our site you are agreeing to them. Throughout the site, the terms “we”, “us” and “our” refer to The Tracklements Company Ltd or www.tracklements.co.uk
Our delicious products are currently only available to UK residents (excluding the Channel Islands), unless otherwise specified. If shipping to our friends further afield, there will be additional postage fees. The information and other materials contained in this website are made for UK residents in compliance with UK laws, and may not satisfy the laws of other countries. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Images on this website are protected by copyright and may not be reproduced. If you would like to use them, please drop us an email and we will do our best to help.
Details of Terms and Conditions for Trade customers are detailed on our Trade pages.
2.0 Information Accuracy
We do our best to ensure information on our website is complete, accurate and current. Occasionally, it may be inaccurate, in-complete or out of date. All specifications, products, descriptions and prices of products on our website are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of our products. The inclusion of any products or service on our website at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the rights to discontinue any product at any time.
We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the internet. We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.
3.0 Terms of Service
By visiting our site and/ or purchasing something from us, you engage in our terms of service and agree to be bound by the following terms and conditions. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes and your continued use of the website after any change has been made is your acceptance of the change.
By placing an order with us, you are offering to purchase a product, representing that you are of legal age to form a binding contract, and are representing that all information you provide to us in connection with such order is true and accurate and you are the authorised use of the payment method provided.
We reserve the right at any time after receipt of your order to accept, modify or decline your order, even after your receipt of an order confirmation from us, for any reason whatsoever. We reserve the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, we have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, we will of course credit your account in the amount of the incorrect price.
In the event that a product is out of stock after you have placed the order, we have the right to not include the product in the order, and will refund any products that are out of stock.
4.0 Payment Terms
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
We accept the following methods of payment: Visa, Visa Debit, Mastercard, Maestro and Visa Electron.
Due to the cost of involved in offering an e-commerce service, as well as to help protect the environment, it is necessary for a minimum order to be in place. The minimum order is £15.
Credit Card Security: Card payments are all sent straight to Opayo and kept on their server which is recognised as 100% PCI compliant. Card payments are never stored on the Tracklements website.
5.0 Shipping & Delivery
We endeavour to send you your order as quickly as possible. We will normally send your order to you within 7 working days (or earlier where we can) and will contact you if we are unable to deliver your chosen product(s) within this time.
6.0 Returns Policy
If any product reaches you in less than perfect condition, please contact us to arrange a replacement and return of the product.
7.0 Website Promotions & Competitions
7.1 Promotional Codes
Promotional codes must be used online (www.tracklements.co.uk) and by the specified date. The offer is as stated on the communication you receive and won’t be valid on trade orders unless specified. We reserve the right to cancel or change the promotion at any time without prior warning and without notification. Promotional codes do not effect minimum order requirements.
7.2 Free Postage Promotion – valid Friday 25th February to midnight 27th February 2022. Any orders outside this time frame will not receive free postage.Free postage applies to all orders above the minimum spend of £15.
7.2 Free ‘Meals With Mustard’ Booklet with
The Meals With Mustard promotion is running from 04/01/2022 until midnight 31/01/22. All orders placed on www.tracklements.co.uk between those dates will have the option to receive a free Meals with Mustard booklet. If you don’t choose the option of a free booklet in checkout, you won’t be entitled to one after your order is placed. The Meals with Mustard booklet is available whilst stocks last and Tracklements have the right to not include a jar in the order. If you order more than 3 jars, you will only be entitled to 1 recipe booklet. The promotion only applies with the below mustards:
• Robust Wholegrain Mustard
• Strong English Mustard
• Hot Wholegrain Mustard
• Spiced Honey Mustard
• Tewkesbury Hot Mustard
• Smooth Dijon Mustard
• British Beer Mustard
• Spitfire Chilli Mustard
7.3 Free 100g Tomato & Chilli Chutney Promotion
The Free 100g Tomato & Chilli Chutney promotion is running from 07/01/23 – midnight 31/01/23. All orders placed on www.tracklements.co.uk between those dates will have the option to receive a free 100g jar of Tomato & Chilli Chutney. If you don’t choose the option of a jar in checkout, you won’t be entitled to one after your order is placed. The 100g jars of Toamto & Chilli Chutney are available whilst stocks last and Tracklements have the right to not include a jar in the order.
Click here for full competition terms & conditions.
8.0 Lovely Loyalty Points
The promotion is only open to UK Mainland residents aged 18 or over. Purchase is necessary and internet access is required to participate.
To participate, register at www.tracklements.co.uk and create an account. This is free but will require your name and contact details. For every £1 spend on the website, you will receive 1 Lovely Loyalty Point. This will be noted on your Account>Loyalty and Rewards. Through the loyalty scheme, you can receive the following products whilst stocks last:
• 100 Points – Tea Towel and Jute Bag
• 100 Points – 9 Mini Jar Gift Pack and Jute Bag
• 150 Points – Cheeseboard and Jute Bag
• 200 Points – Apron and jute bag
More rewards may be added/removed so for the avoidance of doubt, any reward shown on the Lovely Loyalty Points page will be eligible for the loyalty scheme. Rewards are valid for 1 year. Lovely Loyalty Points can only be gained through buying on the Tracklements website when logged into an account. If you are not logged in, Tracklements are unable to add the points after your order.
The value of the rewards is at the discretion of The Tracklement Company Ltd and may vary. All rewards available to an account holder will be stored and available for display on the Account>Loyalty Scheme page. The colour of the tea towel varies, and you may not choose which colour you’d prefer.
9.0 Green Friday Promotion
From 8am Friday 25th November 2022 and midnight Monday 28th 2022 we’ll donate 10% of the value of orders placed via our e-commerce website to The Grand Appeal charity.
This only applies to orders placed via our consumer-facing website.
Tracklements have the right to change any aspect of the promotion without prior notice.
If you need to contact us regarding our Terms & Conditions, please email us on firstname.lastname@example.org. Alternatively, you can call us on 01666 337 900 (International: +441666 827 044) or fax us on 01666 827 040